Frequently Asked Questions

• How do I create my account?
  Creating an account is quick and easy, just click the "Create Account" button and fill out the form.
• Why would I want to become a member?
  You will be allowed you to create gift registries;benefit our savings plan and have your own online wallet to keep discount coupons.
• How can I place my order?
  Your orders can be placed by visiting our Web site at http://www.onlinebags.com, by calling 1-866-341-9380.
• I have a problem with the shopping cart
  (Please Contact Us)
• What are the payment options?
  For online purchases, we only accept credit  cards                                                                                                                                                                                           Canada:  VISA, MASTERCARD.
• USA: VISA, MASTERCARD.
• Why do I get an error message when submitting my purchase?
  Verify that the information you have entered is correct. If you still have a problem Contact Us
• How long will it take to receive my order?
  Orders shipped to the United States should be delivered within 14 business days. Orders shipped within Canada should be delivered within 3 to 7 business days.
• What are the shipping options?
  (For more details see Shipping)
• What are the shipping charges?
  (For more details see Shipping)
• Can orders be shipped Internationally?
  Yes, shipping charges may vary.
• What is your refund or exchange policy?
  (For more details see Return & Exchange)
• Is it safe to use my credit card?
  We guarantee that every transaction you make at Onlinebags.com is safe because we use Secure Socket Layers (SSL) to protect your credit card information. Furthermore, all transactions are protected against unauthorized access.
• What is your privacy policy?
  We do not sell your personal information to other companies (For more details see Security)
• What is the information collected used for?
  The information provided will have three specific uses:  1) to service your account; 2) to send messages to announce our new products and special offers and 3) to regulate any potential problems concerning your purchase.
• How do I contact you?
  For more information or questions, please contact us at 1-866-341-9380. You can also E-mail or write to us at:

Bentley Leathers Inc.

3700 Griffith, Suite 200

St-Laurent, Québec

Canada  H4T 2B3